Terms of Service

Last updated: 1 October 2026

These terms cover your use of Lorna, the AI character chat at lornalive.com ("Lorna", "we", "us"). By using Lorna you agree to them.

What Lorna is

Lorna is an AI character. Her replies are generated by AI models and her on-camera reactions are pre-made animated clips. She is not a real person, her replies can be wrong or odd, and nothing she says is professional, medical, legal or financial advice.

Who can use Lorna

You must be at least 13 years old, or the minimum age for online services in your country if that is higher. If you are under 18, please use Lorna with a parent's or guardian's permission.

Using Lorna fairly

• Don't use Lorna for anything illegal, to harass or harm anyone, or to create sexual content involving minors.
• Don't try to overload, attack, scrape or reverse-engineer the service, or get around its limits.
• Don't share passwords or other sensitive personal information in chat.

We may limit or end access for anyone who breaks these rules.

Accounts

You can chat without an account. To use Lorna Plus or Lorna Pro you sign in with Google. You are responsible for activity on your account.

Lorna Plus and Lorna Pro

• Lorna Plus is a subscription that costs US$4.99 per month, and Lorna Pro is a subscription that costs US$14.99 per month (plus any applicable taxes shown at checkout). Each renews automatically each month until you cancel.
• Payments are processed by Waffo Pancake, our reseller and merchant of record. Waffo's own terms also apply to your purchase, and the charge on your statement will come from Waffo.
• Plus includes up to 100 AI messages a day and a memory of your recent conversations, and of things you tell Lorna about yourself, across devices.
• Pro includes everything in Plus, up to 300 AI messages a day, chatting with Lorna on Telegram (through the official @LornaLiveBot, after you connect it from the chat panel; Telegram's own terms apply there), reminders delivered on Telegram, and web lookups: Lorna can search the web to answer questions about current things such as films showing, reviews, news or the weather. Looked-up answers come from third-party websites and may be incomplete or out of date.
• If you upgrade from Plus to Pro, Pro starts and is charged straight away, and your Plus subscription is set to cancel so it does not renew. The Plus period you already paid for is not refunded.
• You can cancel at any time from "Manage" in the chat panel or the customer portal link in your receipt. Your plan stays active until the end of the period you already paid for. See our refund policy.
• If we change the price, we will tell you by email before your next renewal, and you can cancel before it applies.

Availability

Lorna is provided "as is". We work to keep her online, but the service may be interrupted, changed or discontinued. If we discontinue Lorna Plus or Lorna Pro, we will refund any unused part of your current period.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be excluded.

Changes

We may update these terms. The date at the top shows the latest version; material changes will be announced on the site.

Contact

Email support@lornalive.com.