Refund Policy

Last updated: 1 October 2026

We want Lorna Plus and Lorna Pro to feel worth it. Here is how cancelling and refunds work.

Cancel anytime

Cancel from "Manage" in the chat panel or the customer portal link in your receipt email. You won't be charged again, and your plan stays active until the end of the period you already paid for.

Refunds

• 14-day refund on your first payment. If Lorna Plus or Pro isn't for you, email us within 14 days of your first charge for that plan and we will refund it in full.
• Charged by mistake? If you were charged after cancelling, charged twice, or your plan didn't work for you, email us within 14 days of that charge and we will refund it.
• Other renewal charges are not normally refundable, but you can always cancel to stop the next one.

How to ask

Email support@lornalive.com from the address you used at checkout, with the date of the charge. Refunds are issued by Waffo Pancake, our merchant of record, to your original payment method, and usually arrive within 5 to 10 business days.

Your legal rights

This policy doesn't limit any rights you have under the consumer law of your country.