Privacy Policy

Last updated: 1 October 2026

This policy explains what Lorna (lornalive.com) collects, why, and the choices you have.

What we collect

• Your chat messages. Each message you send is used to write Lorna's reply.
• Things you tell Lorna to remember. Your name, stored in your browser, and for Lorna Plus and Pro members, your recent conversation (up to your last 200 messages) and short notes Lorna keeps about things you tell her (for example your favourite films), stored on our servers.
• Telegram and reminders (Lorna Pro). If you connect Telegram, we store your Telegram chat ID, username and first name to send Lorna's replies and your reminders there. Messages you send her on Telegram are handled like website messages. Reminders you ask for are stored until they are sent, then deleted after 30 days. Your time zone, as reported by your browser, is stored so reminders arrive at the right time. Send /stop in Telegram to disconnect at any time.
• Web lookups (Lorna Pro). When you ask Lorna Pro about something current, the search words she uses are sent to a search service to fetch results. They are not sent with your name or email.
• Account details if you sign in with Google: your name, email address and Google account ID. We never see your Google password.
• Subscription details for Lorna Plus and Pro: your plan status and renewal date. Card and payment details are handled by Waffo Pancake and never reach us.
• Usage information: pages viewed, buttons and links clicked, device and browser type, where you came from, and an approximate city and country worked out from your IP address. We do not store your IP address; visitors are counted with a pseudonymous ID.

Cookies and browser storage

We use a sign-in cookie to keep you signed in, a short-lived cookie during Google sign-in, and your browser's local storage to remember your name and recent messages on your device. We do not use advertising cookies.

Why we use it

• To run the chat and remember you the way you asked.
• To provide and bill Lorna Plus and Lorna Pro.
• To keep the service safe and prevent abuse.
• To improve Lorna: chat messages may be reviewed for this.

Who we share it with

• AI model providers (Google Gemini and Groq) receive your messages and recent conversation to generate replies.
• Google, when you choose to sign in with Google.
• Telegram, which carries your chat with Lorna if you connect it.
• Waffo Pancake, our merchant of record, which processes Lorna Plus and Pro payments.
• Hosting providers that run the site.

We do not sell your personal information.

How long we keep it

Account and subscription data are kept while you have an account. Conversation memory and the notes Lorna keeps about you are kept until you press "Forget me" or delete your account. If your membership ends, the notes Lorna keeps about you are deleted 7 days later. Usage logs are kept for up to 12 months.

Your choices and rights

• Press "Forget me" in the chat panel to clear what Lorna remembers.
• Email support@lornalive.com to access, correct or delete your data, or to delete your account.
• Depending on where you live, you may have further rights, including to object or to complain to a data protection authority.

Children

Lorna is not intended for children under 13, and we do not knowingly collect their information.

Changes

We will update this page if our practices change. The date at the top shows the latest version.